Awruna Store Awruna Store Awruna Store
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FAQ

Don't worry if you didn't receive the order confirmation email immediately. We need some time to process the order, and as soon as this is done, you will receive an email. If it is more than two days, please contact us, your email address was incorrectly written.

We offer trackable shipping on all orders so you will be able to check when your package will be delivered to your local post office or straight to your place. You can check the location of your order here using your order number and email. Or you can check the order status in the order confirmation email. Usually, orders are delivered according to Delivery time. If the package is late, we suggest contacting your local post office.

We are willing to sort out any issues with faulty items. If you have discovered a fault, you can return the item for a refund or exchange. For more information check out our Return Policy. For more information, please contact our Customer Care.

You can use any of the payment methods listed below. All your information is protected, as we take security very seriously. Examples of cards: Visa, Master Card, Discover, American Express we also take fraud very seriously, so all credit card holders are checked by our security system and are verified and authorized by both us and the card issuer. If you are trying to place an order with a gift card. If you want to apply a promo code, we would like to remind you that you can only use one code per order, and there are no exceptions.

We recommend checking our website from time to time, as we often have great promotions and discounts. If you are interested in promo codes and discount codes, we send them in our subscription letters. Facebook, Instagram you can also find some codes on our Facebook and Instagram pages. Sometimes we send personal discount codes that can be used personally by the customer, this is explained in the terms and conditions.

We strive to only ship complete orders. However, in particular cases, your order can be split into several packages. This is mainly caused by different supply warehouse locations. In this case, you will be provided with two or more tracking numbers.

In most cases, customs fees do not apply. The customer is responsible for all customs fees. Namples.com has no control over those fees and we can't tell you what the cost might be. Please contact your local customs agency for more information.

We offer trackable shipping on all orders so you will be able to check when your package will be delivered to your local post office or straight to your place. You can check the location of your order here using your order number and email. Or you can check order status in the order confirmation email. Usually, orders are delivered according to Delivery time. If the package is late, we suggest contacting your local post office.

Unfortunately, we don't deliver toAlbania, Algeria, Belarus, Hong Kong, Kosovo, Morocco, Tunisia.

You can return anything for refund, exchange, or gift within 30 days of order placement. * The price you've paid for the item(s) except for the cost of shipping will be refunded to your original payment method. It might take up to 7 business days to be reflected on your account. * In cases when you have received wrong or faulty goods, please contact us and let us know of the issue before returning them. * The goods should be in their original condition and have the original tags attached. * We can issue the refund only after the return package is delivered to our warehouse and processed. * In the unlikely event that something is returned to us in improper condition, we may have to send it back. * All the returned goods sare inspected. * The goods are at your responsibility until they reach our warehouse, so please make sure they are packed properly and can't get damaged on the way. * We are not responsible for the goods that were returned to us by mistake. * The processing of returned goods might take up to 1 business day. *After you have finished the return procedure on our website, check your email and print out the shipping label and return form attached to the letter.

As soon as your return parcel will be received and processed, we will send you an email confirmation. The processing of returned goods might take up to 1 business day. In the unlikely event that you haven't received the confirmation within the time, the package has been delivered and 24 hours have passed already, please contact our Customer Care and we will answer you as soon as possible. While contacting us, please write your order number, which of the purchased items you have returned as well as all tracking numbers, that you received from your shipping carrier. Our answer might take some time but we will do everything possible to solve the problem.

We are trying to help you to choose the clothes that will fit you. Before placing an order please check out the size guide to make sure that the size you purchase is right for you. To make sure you choose what will fit you, we have placed the size chart on pages of most products from our collections.

All sizes on our webpage are US standard.

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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